Policies
Important information about sauna purchases, warranty, shipping, and customer service.
Sauna Warranty
Warranty information for our sauna models will be posted here as soon as the current manufacturer warranty terms are finalized and available.
Please contact us if you have questions about warranty coverage for a specific sauna model before placing an order.
Shipping
Shipping costs and estimated delivery times vary depending on the sauna model and delivery location.
A personalized quote will include applicable shipping costs, estimated lead time, and current availability.
Please provide your shipping ZIP code when requesting a quote so that accurate shipping information can be provided.
Orders & Availability
Sauna availability and lead times can change. Quotes are provided based on the most current information available at the time of the request.
An order is not considered confirmed until the purchase details have been reviewed and accepted by both the customer and Next Level Studio.
Returns & Cancellations
Return and cancellation terms will be provided before purchase and may vary depending on the sauna model, supplier, and order status.
Please contact Next Level Studio before placing an order if you have questions about cancellations, returns, or special-order products.
Delivery & Damage
Customers should inspect their shipment as soon as it is delivered. Any visible damage should be documented with photographs and reported as soon as possible.
Additional delivery instructions or requirements should be discussed before an order is placed.
Questions?
We're Here to Help
If you have questions about a sauna, warranty coverage, shipping, availability, or the ordering process, request a personalized quote and we'll be happy to help.
Request a Quote